Thursday, June 5, 2025
Star Today Logo
  • Home
  • News
  • Business
  • Politics
  • Investigation
  • Health
  • Opinion
No Result
View All Result
Star Today Logo
Home Business

Co-op Bank named “Overall Winner” in the 2022 Customer Satisfaction Survey of the Kenya Bankers’ Association

March 2, 2023
in Business, News
Reading Time: 1 min read
Co-op Bank named “Overall Winner” in the 2022 Customer Satisfaction Survey of the Kenya Bankers’ Association

WINNERS! The Co-op Bank duo of Head of Digital Payment Services Chris Cheruiyot and the Head of Customer Experience Rose Nyamweya receive the certificate of Overall Winner of the Customer Satisfaction awards of the Kenya Bankers’ Association (KBA) from the Communications and Public Affairs Director of KBA Fidelis M. Muia. Co-op Bank was voted by customers the best in customer experience from among all the 40 KBA member banks.

23
SHARES
Share on FacebookShare on TwitterShare on Whatsapp

The Co-operative Bank of Kenya has emerged as the Overall Winner of the Customer Satisfaction Survey conducted by the Kenya Bankers’ Association (KBA).

The survey was conducted by interviewing over 33,000 customers of all member banks of KBA. The results of this survey were released this morning at a media briefing hosted by KBA at the Sarova Stanley Hotel in Nairobi, where Co-op Bank was presented with a certificate of recognition for excelling in customer service based on the survey’s findings.

This award comes only two weeks after Co-op Bank was also recognised with the “Excellence in Customer Experience in Digital Banking” award at the Digibanking Event held recently, and re-affirms our position as the financial institution offering the most fulfilling customer experience in the industry.

Readers' Choice

Kindiki tours Ukambani region

Co-op Bank recognized as one of Africa’s fastest-growing companies

The annual Customer Satisfaction Survey was initiated in 2018 as part of efforts being spearheaded by KBA towards enhancing customer experience in the banking industry.

The 2022 survey was conducted amid the clamour for enhanced support towards economic recovery. Although the impact of COVID-19 on the economy had abated significantly in the year under review, the pandemic’s adverse effects continued to linger in the economy, necessitating individual and collective strategies towards maintaining high product and service standards.

With its high response rate, the 2022 survey provides invaluable insights that will undoubtedly inform policies towards enhancing financial inclusion for the country’s highly dynamic and diverse banking public through fact-based innovation.

ShareTweetSend
Previous Post

Senator wants banks probed over fraudulent activities

Next Post

Co-op Bank raises Ksh126B in loan to broaden its capital base

Related Posts

Kindiki tours Ukambani region

Kindiki tours Ukambani region

June 5, 2025
Co-op Bank reports Ksh13B half-year net profit

Co-op Bank recognized as one of Africa’s fastest-growing companies

June 3, 2025
Next Post
Co-op Bank, IFC partner in health equipment funding

Co-op Bank raises Ksh126B in loan to broaden its capital base

Please login to join discussion

Continue Reading

Kindiki tours Ukambani region

Kindiki tours Ukambani region

by Star Today
June 5, 2025

Deputy President Kithure Kindiki stormed Ukambani on Thursday, June 5, 2025, for a fundraiser in MP Nimrod Mbai’s Kitui East...

Co-op Bank reports Ksh13B half-year net profit

Co-op Bank recognized as one of Africa’s fastest-growing companies

by Star Today
June 3, 2025

The Co-operative Bank of Kenya (Co-op Bank) has been recognized as one of Africa’s fastest-growing companies in the 2025 Financial...

Cosmo Choy steals spotlight as he reunites with Ruto allies in Kisii

Cosmo Choy steals spotlight as he reunites with Ruto allies in Kisii

by Star Today
May 22, 2025

Former US-based UDA activist Ombori Monari, popularly known as Cosmo Choy, on Thursday, May 22, 2025, joined a team of...

Catholic priest shot dead by bandits in Kerio Valley ambush

Catholic priest shot dead by bandits in Kerio Valley ambush

by Star Today
May 22, 2025

A Catholic priest was shot dead on Thursday afternoon in a brutal ambush by armed bandits in Kerio Valley, a...

Recent News

  • Kindiki tours Ukambani region
  • Co-op Bank recognized as one of Africa’s fastest-growing companies
  • Cosmo Choy steals spotlight as he reunites with Ruto allies in Kisii

Category

  • Business
  • Health
  • Investigation
  • News
  • Opinion
  • Politics
  • Star Today

© 2023

No Result
View All Result
  • Home
  • News
  • Business
  • Politics
  • Investigation
  • Health
  • Opinion

© 2023