The Co-operative Bank of Kenya has adopted new technology to expedite growth in digital banking.
The lender has acquired latest version of Finacle from Infosys, one of the best-rated platforms globally, to support the group’s digital synergy.
The bank said the the system will further enhance service excellence and provide innovative and advanced banking solutions.
“Through our digital channel strategy, the Bank has successfully moved over 93% of all customer transactions to alternative delivery channels, a 24-hour contact centre, 603 ATMs & Cash Deposit Machines (CDMs), mobile & internet banking and over 16,000 network of Co-op kwa Jirani agents,” the bank said.
The lender further stated that its omni-channel platform continues to offer users accessibility and enhanced experience.
The platform interfaces online banking through personal computers, mobile phones and USSD availing our services to all customers through their preferred channel yet retain the same user experience from wherever they are.
“Mco-op Cash Mobile wallet continues to drive substantial non-funded income streams with Kshs 55.7 Billion in loans disbursed in Q32024, averaging 6.2 Billion per month,” it stated.
At the same time, over 231,200 customers have taken up the MSME packages that was rolled out in 2018, and 64,100 have been trained on business management skills.
“Our unique model of retail banking services avails access to cash for FOSA operations, enabling 690 FOSA outlets to support over 15 million Sacco members access banking services even in rural/remote areas,” the lender added.
