Co-operative Bank of Kenya has opened a new branch in Bamburi, Mombasa as it spreads its wings across the coastal region.
Residents of the area could not hide their joy after the branch was opened.
“Congratulations to @Coopbankenya for the wonderful job you’re putting across the country we are honored as residents of Bamburi in Mombasa County for having an opportunity to easily access your wonderful service. Your services are now at our doorsteps,” Steve Nyaga said.
The ongoing expansion will raise the bank’s total branches to over 200, bucking the trend of maintaining or reducing brick-and-mortar outlets seen among the other big banks.
The new bank branches in the country are in Kamakis on Nairobi’s Eastern Bypass, Kabarnet, Iten, Moyale, and Mwiki/Kasarani.
Others are at Bunge, the new Parliament Tower in Nairobi, and Kamulu in Nairobi’s Eastlands.
The lender said it is opening new branches despite migrating 90 per cent of transactions online because its large base of retail clients and partners – individuals, saccos and agents— needs cash management and other support services.
“The emerging theory that bank branches and ATMs will cease to exist is largely wishful thinking driven by desire to cut brick-and-mortar costs, and not by credible customer feedback on the service outlets through which customers prefer to be served,” Co-op Bank’s chief executive Gideon Muriuki said.